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Frequently Asked Questions | Tropical Heal

FORM OF APPLICATION

Lash Booster by Tropical Heal:

Every night, before going to sleep and after removing make-up, apply 1 drop on the tip of your finger, with your eyes closed, gently massage along the lash line, avoiding contact with the ocular mucosa.

Sleep with the formula on your lashes and while you rest your lashes receive all the necessary nutrients to develop their maximum splendor.

If oil gets into your eyes, it won't hurt, but it's a sign that you should reduce the amount applied a bit.

For optimal results use 8 to 12 weeks, once the desired length and thickness have been achieved, use 3 to 4 times a week for maintenance.

Approximate duration per unit: 8-12 months

Retinolift by Tropical Heal:

After cleansing and toning, apply one or two drops to the eye area and gently distribute.

DO MY LASHES RETURN TO NORMAL SIZE IF I STOP USING LASH BOOSTER?

Remember that eyelashes are constantly growing and regenerating.

The eyelashes are born, grow and fall in cycles of approximately 90 days, the constant application of Lash Booster accelerates the growth cycle and delays the fall phase.

Once the desired size and thickness have been reached, it is recommended to continue applying 3 times a week to nourish the new lashes.

This is why we created our product in a 30 ml presentation and a single unit can last you more than 12 months.

WHAT EYELASH GROWTH GUARANTEE DOES LASH BOOSTER HAVE?

It is a treatment for night use created under the CLEAN BEAUTY philosophy, products free of chemicals and synthetic preservatives to enhance beauty naturally.

Our formula with natural extracts will give thickness, length and volume to your eyelashes, all people have different response times and if there is no medical condition that prevents growth you will notice results after 28 days of use I continue, its use is not recommended if you have used any other eyelash lengthening product based on unnatural ingredients in the last 3 months.

Once the desired size and thickness is reached, it is recommended to use it 2-3 times a week as maintenance to prolong the effect and nourish the nascent eyelashes in the same way, applying one unit constantly, it lasts 8 to 12 months.

DOES IT ALSO WORK FOR EYEBROWS?

Its formula is specially developed for eyelash growth cycles, its application on eyebrows has also been very effective, making them thicker and thicker, although the response time may vary.

PAYMENT METHODS:

All payments are made through the website, you can select:
-Credit card
-Debit card
- Payment in cash

CASH PAYMENT:

When finalizing your order, select "cash payment" as the payment method, a reference is automatically generated to make the payment in branches:
- Oxxo
- 7 Eleven
- Extra
- Farmacias del Ahorro
- Chedraui or bank branches

Once your payment is credited, our system is automatically updated and your shipment is released, which you will receive in an estimated period of 5 to 8 business days.


HOW LONG DOES IT TAKE FOR YOUR SHIPMENTS TO ARRIVE?

The average delivery time is 5 to 8 business days, we also have express shipping options and free shipping promotions that you can check here: https://www.tropicalhealcom/collections/all


MY ORDER HAS NOT ARRIVED

Once the order is generated, it is prepared and shipped in a period of 24 to 48 business hours, once the parcel has been collected, the estimated time is 5 to 7 business days, so in total an order will take up to 10 business days to arrive.

If your order has not arrived within this time, you can contact customer service at: timetoglow@tropicalheal.com and they will gladly will track your order until delivery.

I ALREADY PLACED MY ORDER AND I DIDN'T RECEIVE ANY EMAIL / I ALREADY PLACED MY ORDER HOW CAN I TRACK IT?

The order processing time before collection is from 24 to 48 hours, in this period you should receive an email with your tracking number, if you have not received it yet and this period of time has already passed please check your spam folder.

If it still does not appear send an email to timetoglow@tropicalheal.com

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